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Refund Policy

Thank you for shopping at K2SUSHI. We are committed to providing high-quality kitchenware and ensuring your satisfaction. If for any reason you are not completely happy with your purchase, please review our refund policy below.

1. Eligibility for Refunds

We accept returns and offer refunds under the following conditions:

  • The item must be unused, in the original condition, and in its original packaging.

  • The refund request must be made within 14 days of receiving the item.

  • Items must be returned with a valid receipt or proof of purchase.

2. Non-Refundable Items

Some items are not eligible for refunds due to hygiene and safety reasons. These include:

  • Opened or used items.

  • Perishable products (e.g., food-related items).

  • Personalized or custom items.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer service team at kamil.mackow@k2sushi.co.uk within 14 days of receiving your order.

  2. Provide your order number, a description of the issue, and any supporting photos (if applicable).

  3. Once your refund request is approved, we will send you instructions for returning the product.

4. Return Shipping Costs

  • You will be responsible for the return shipping cost unless the item is defective or incorrect.

  • We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item.

5. Refund Processing Time

Once we receive your returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

6. Exchanges

We only offer exchanges for defective or damaged items. If you would like to exchange an item, please follow the return process above and let us know which item you would like in exchange.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order with details and photos of the damage. We will arrange for a replacement or refund as appropriate.

8. Changes to This Policy

We reserve the right to update or change this refund policy at any time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.

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